Method: test and optimize. Use analytics to see how readers actually behave, then refine the content. With interactive documentation, engagement becomes measurable.
Try it: documentation dashboard
An interactive dashboard with sample data. Switch the period, click a topic bar for insights, sort the table, and mark issues as fixed.
7 days30 days90 days
Most viewed topics
Click a bar to see what the data suggests.
Searches with no results — content gaps to fill
| Search query | Searches | Trend | Action |
|---|
A simple optimization loop
- Measure: review the portal's analytics reports regularly.
- Pick one problem: for example, the top search with no results.
- Change: add or improve content, possibly with an interactive element.
- Compare: check the same metric in the next period.
Where to find this in ClickHelp
ClickHelp's built-in reports cover reader activity, popular topics, search queries including searches with no results, and topic ratings. You can also connect Google Analytics or another analytics tool to your portal.
Try it: reader feedback widget
Ratings and comments are the most direct signal. Rate this page:
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