Troubleshooting

⏱ 1–3 min👥 Everyone🧭 Interactive wizard

Answer a few questions to find the fix. You can go back at any step.

Step 1 of 3

What's the problem?

Step 2 of 3

Do you sign in with SSO (Google, Microsoft or your company account)?

Step 2 of 3

Does the status bar show Offline?

Solution

Reset your password

  1. On the sign-in page, click Forgot password?
  2. Enter your email and click Send link.
  3. Open the email and set a new password. The link is valid for 30 minutes.

Did this solve the problem?

Solution

Fix single sign-on

  1. Sign out of your identity provider and sign in again.
  2. Make sure you use the same email as in your FlowDesk invitation.
  3. Ask your admin to confirm that your account is assigned to the FlowDesk app in the identity provider.

Did this solve the problem?

Solution

Reconnect to the network

  1. Check your internet connection.
  2. If you use a VPN or proxy, allow traffic to .
  3. Click Retry in the status bar. Offline changes sync automatically when you reconnect.

Did this solve the problem?

Solution

Update the app

  1. Open Help › Check for updates.
  2. Install the latest version (4.2.2 or later) and restart the app.
  3. Press Ctrl + R (⌘ + R on macOS) to reload the board.

Did this solve the problem?

Contact support

We're here to help

Email support@flowdesk.example and include:

  • your workspace name;
  • the app version (Help › About);
  • a screenshot of the error.

Known issues

IssueAffectsWorkaroundStatus
Cards flicker when dragged in Safari 17macOS, browserUse the desktop app or Chrome.Fix in progress
Webhook retries duplicate eventsAPIDeduplicate by event_id.Fixed in 4.2

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Need more help? Contact Company1 support at support@flowdesk.example. This guide covers FlowDesk 4.2.2.